Welcome to Pentool Artist! By accessing and using our website, you agree to the following terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.
1. General Information
- Pentool Artist is a company providing services such as customized gifts, photo framing, logo designing, resin art, and customized designing.
- Our official website URL is: www.pentoolartist.com
2. Acceptance of Terms
By using the website, you agree to comply with and be bound by these terms and all applicable laws and regulations. These terms apply to all visitors, users, and others who access or use the website.
3. Services
3.1 Custom Orders
We offer custom-designed products based on customer specifications. Once an order is placed, customization begins immediately. Due to the personalized nature of the products, cancellations and changes cannot be made after 24 hours of placing the order.
3.2 Quality and Authenticity
We ensure that all materials used in our customized gifts and resin art are of high quality. However, as these are handmade products, minor variations in design, color, and texture may occur.
3.3 Delivery
Estimated delivery times are provided when orders are placed. We strive to meet these estimates, but delays may occasionally occur due to external factors like shipping disruptions. We are not liable for delays outside of our control.
4. Pricing and Payments
- All prices are displayed in [currency] and are inclusive of any applicable taxes, unless otherwise stated.
- Payment is required in full at the time of placing the order. We accept various payment methods, including [list accepted payment methods, e.g., credit card, debit card, net banking].
- Pentool Artist reserves the right to change product prices without prior notice.
5. Returns and Refunds
5.1 Customized Products
Due to the nature of customized gifts and designs, we do not offer returns or refunds unless the product is damaged or defective upon arrival.
5.2 Damaged or Defective Products
In the unlikely event that you receive a damaged or defective product, please contact us within 48 hours of receiving the order, providing photographic evidence. We will arrange for a replacement or refund as per our discretion.
6. Intellectual Property Rights
All content, including but not limited to product designs, logos, images, and text, displayed on the Pentool Artist website is the intellectual property of Pentool Artist. You may not use, reproduce, or distribute any content without written permission from us.
7. Limitation of Liability
- Pentool Artist will not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website or services.
- We are not liable for any harm caused by improper use of the products purchased from us.
8. Privacy
Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal information.
9. Governing Law
These terms shall be governed and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
10. Amendments to Terms
Pentool Artist reserves the right to amend these terms at any time without prior notice. Your continued use of the website signifies your acceptance of any changes made.